Our hair is non-dyed and collected from donors directly. Each bundle color varies a little. It arranges from black #1, dark brown #1b to brown #2. When you place the order, you can ask us for special color requirements, we will then pick hair for you before delivery. Forreal virgin hair, it is normal that the color shade from the top to ends, as we all know the longer hair the lesser nutrition will reach to ends, usually virgin hair ends will be lighter than top and middle. For example, the top and the middle are black shade to ends 1b or even lighter at last 2~4 inches, that's also split ends area.
2. Split/Dry Split Ends--For virgin NON-DYED & NON-ACID BATH hair, when donors’ hair is longer enough, the lesser nutrition will reach to ends. So split ends are really normal, CANNOT be avoided, especially when hair is longer than 18''! ONLY processed and acid bath hair has no spilt ends at all! If you are picky, we do not recommend to purchase. Dry Ends--Our hair will be a little dry after high termperature steam processed, especially longer virgin hair. With right condition and moisture treatment to the hair, it will help a lot.
3. Nits We do have nits/eggs quality control. The raw hair with nits and eggs are select out before we put into production. So 99.5% products are no nits and eggs, if there is one bundle we are not able to pick out, we do accept refunding or replacement.
4. Gray Virgin non-dyed hair have a few gray strands inside, we usually pick the gay hair out on production, but we DO NOT guarantee 100% no gray hair, please understand, and pick those strand out yourself. And we will really appreciate it!
5. Corn Chip Promise no corn-chip chemical smell, our hair is 100% chemical-free, we do not only care about beauty but also our customer's health! But we do wash the hair when we produce it. It may have a little shampoo smell on it, anyway, it will lift your shampoo and conditioner smell shortly after co-washing.
6. Length Wavy and curly hairwill look much shorter compared with straight one. You should measure the length of hair when it is STRAIGHTLY stretched!